Tag: Customer service
A Colorado town insists on customer service training for everyone
What does a concerned top executive of a tourist association do when unhappy with visitor survey results? Train the entire town in customer service. Incredible as it may seem, this was exactly what Tom Kern, CEO of Steamboat Springs Chamber Resort Association, did when a survey revealed that while visitors liked Steamboat Springs, a resort […]
Cloud computing promises retail stores a high-tech upgrade
It’s every shopper’s dilemma: finally finding the perfect dress, lipstick, pair of sneakers, or other fill-in-the-blank item in their local shop, only to learn that said store is sold out. Innovations in cloud computing — a network of servers located online used to process information — are now aiming to address that problem, reports Entrepreneur.com, as “cloud-hosted […]
