Starwood’s Aloft<\/a> started a similar service at two properties \u2014\u00a0hotels in Harlem, New York City, and Silicon Valley, in California \u2014\u00a0earlier this year. As NBC News reported, there are benefits to the service: \u201cNo longer would hotels have to throw away key cards by the thousand, and an app could actually prove more secure and convenient if done right.\u201d<\/p>\nYet there are new safety concerns with wireless entry. As security expert Chetan Sharma told NBC News, “There are ways to make its security more foolproof by having the guests download the key into the app only when they are on premise\u2026[to] ensure that the computing system at the hotel doesn’t get overwhelmed by attacks or spam from outside.\u201d Hotels would also need to follow up on security updates and any glitches immediately, as guest safety would be on the line. Hotel doors should also be able to be unlocked without the wireless key.<\/p>\n
Checking in and out using a smartphone app isn\u2019t new. Using a smartphone-powered keyless entry system, however, necessitates updates to the hotel room locks. As NBC explains, “actually activating the door lock requires significant changes to the locks themselves. A wireless receiver on the door is activated via the Bluetooth on the guest’s phone, and the lock is unlocked through a button or gesture.\u201d These receivers are powered by battery, so in the event of a power outage, they will still function.<\/p>\n
As for the Hilton updates, by the end of this summer all Hilton rewards club (Hilton HHonors) members will be able to check in and select their rooms from a digital floor plan, available online and via smartphone apps. The properties include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, Hilton Garden Inn, Homewood Suites and Home2 Suites. By autumn, the same service will be available for DoubleTree by Hilton and Embassy Suites Hotels. And, by the end of this year, room selection will be available around the world for more than 4,000 of the company\u2019s properties.<\/p>\n
“We analyzed data and feedback from more than 40 million HHonors members, as well as guest surveys, social media posts and review sites, and it’s clear that guests want greater choice and control,” Geraldine Calpin, senior vice president and global head of digital at Hilton Worldwide, noted in a statement. “In fact, in a recent study, 84 percent of business travelers surveyed said they wanted the ability to choose their own room. We are giving our guests the ability to do just that by enabling them to select not just their room type, but the exact location in the hotel, all the way down to their room number.”<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
Smartphones have cut out the middleman in any number of transactions: ordering food delivery (try Seamless, and GrubHub); grocery shopping (check out FreshDirect\u2019s app); and even booking doctor appointments (see ZocDoc). And now, Hilton will let its hotel guests check in and out, upgrade their rooms, and, eventually, unlock their rooms via their smartphones. Hilton, […]<\/p>\n","protected":false},"author":8,"featured_media":2199,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[270,269,46,259],"class_list":["post-2198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-hilton-hotels-resorts","tag-hilton-worldwide","tag-new-york-city","tag-technology"],"yoast_head":"\n
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<\/a>