Archive for October, 2014
Pregnancy discrimination in the Bronx made right
One pregnant woman who says she was forced out of her job earlier this year is back to work, and her case offers some teachable lessons for others facing similar challenges in the workplace. As the New York Times reports, 39-year-old Angelica Valencia was told by her doctor that she should work at most eight […]
A Colorado town insists on customer service training for everyone
What does a concerned top executive of a tourist association do when unhappy with visitor survey results? Train the entire town in customer service. Incredible as it may seem, this was exactly what Tom Kern, CEO of Steamboat Springs Chamber Resort Association, did when a survey revealed that while visitors liked Steamboat Springs, a resort […]
Workplace diversity increases revenue
More diversity, more revenue? It’s true. We don’t usually think about how many different kinds of people we work with and how it may or may not affect the company, but according to recent studies, there is a link between greater diversity in the workplace and greater profits. Diversity, including diversity of race, gender, age, background and more, […]
Employee retention is becoming a priority for small businesses
Small business employers are struggling to hold on to their top talent as employees switch jobs to advance their careers. This is forcing businesses, especially smaller ones, to think on their feet and make radical changes to retain their valuable workforce. The last five years have seen an increasing number of Americans leaving their jobs, making employee retention […]
Aim for a better contingency plan this flu season
The flu is considered benign compared to other life threatening diseases. Many of us choose to endure the suffering, pop some pills, and wait for a few days to get rid of it. But did you know that this seemingly common disease claims hundreds of lives and several thousand out-patient visits and hospitalizations per year? […]
The science behind the way stores smell
Ever visit the Hard Rock Hotel in Orlando, where wafts of sugar cookie and waffle cone scents signal the ice cream shop? Perhaps you’ve tried to hunt down a subtle scent you first smelled in, say, a Hugo Boss store, or piled up your shopping cart with Christmas-themed scented candles. If you have, you’ve experienced […]
Infographic: Hotter offices lead to drop in productivity
Can overheated offices lead to a drop in worker productivity? One study says so. Led by One Poll for the AC and heating company Andrews Sykes Hire, the survey discovered just how hot temperatures impact performance, finding that 30 percent of the 2,000 workers polled took longer lunch breaks during the summer. That extra time […]
